Support requests, next to the error that caused them.
Add one script tag and your app has a support form. Every request lands in a shared inbox in the same project as your events and exceptions, carrying the identity, release, and environment it came from. No second tool, no second bill.
One script tag
Mount the hosted form inside your app, or link straight to it. Choose the fields, add your own, and let Turnstile and allowed origins keep the junk out.
Who, not just what
Pass an identity ID and traits and the request opens beside that user's events and exceptions. You read the timeline before you write the reply.
Agents can work it
Read, reply, note, assign, and resolve are all in the API and the CLI. Hand the queue to your agent and keep the human for the hard ones.
Put it in your app
The widget mounts the hosted form where you drop it. An app that already has a form can post to /v1/support with the same public key it uses for telemetry.
<script src="https://rewindrewind.com/support/widget.js"
data-project-key="rrpub_xxx"
data-identity-id="customer_123"></script>The inbox is open, resolved, or spam, with assignment, overdue nudges, internal notes, and a new-request email. Setup detail lives in the support forms docs.
Straight answers
Does a support request cost a signal?
No. Support intake sits outside billing, so requests are free on every plan and keep arriving even when telemetry ingest is paused at a spend cap. A customer asking for help must never be turned away by a meter.
Does RewindRewind send the replies?
Not today. You answer on whatever channel the customer used, then record the reply against the conversation with that channel, so the thread stays complete. Internal notes stay internal and are never shown to the requester.
Can an AI agent work the inbox?
Yes. Listing, reading, replying, noting, assigning, and resolving are all in the management API and the CLI, so an agent holding an admin key can triage the queue and read the same events and exceptions a person would.
It comes with the free tier.
Support is included on every account, alongside 100,000 signals a month of events and exceptions. No card, no seat fees, no per-project limit.